PRIVACY & DATA POLICY
Echo Sound Works LLC collects and retains data provided by you (the customer) for the sole purpose of delivering digital goods (purchases). We collect and store the following data on our web server.
Your email address is required so we have a place to deliver the links to your purchases.
We maintain a record of all purchases. This includes: date of purchase, what item(s) were ordered, how much was paid, payment method (but NOT detailed payment info like entire credit card numbers, debit card numbers), and IP address used to make the purchase as well as the download(s). We store this data because it is necessary for our e-commerce system to fulfill orders, and to allow us to send updates, and or process refunds.
Payment Data Is NOT Collected or Retained by Echo Sound Works
Payment processing for our store is exclusively processed through PayPal or Stripe, We do not collect, process, or retain your payment data on our server. It does not exist on nor pass through our web server. We have NO access whatsoever to your payment account information.
We ONLY share retained data with our licensed contractors on an “as needed” basis.
Customer support representatives, who may look up order information in order to answer questions about a purchase
Accountants and bookkeepers, who aggregate order information to produce records for accounting and tax reporting purposes
Web developers, who necessarily have access to our order and user database to perform upgrades and maintenance
These contractors are not permitted to share your data with any other parties. Your data is used by these contractors ONLY as necessary to complete the job functions above.
Our website is encrypted over secure HTTPS with an SSL certificate, and all payment information is handled securely by our payment processor, PayPal or Stripe.
Cookies and Tracking Information
We use Google Analytics to monitor anonymized traffic information about how visitors arrive to our website, and what behaviors or actions take place on our website. We do not track actions outside of our own website.
Use of Email Address
If you are on our mailing list (hosted by Mailerlite), we may periodically email you with announcements of new product releases, blog posts, sales, discounts, or offers, and product updates. You may unsubscribe from the mailing list at any time, although in doing so, you will no longer receive emails regarding updates to products you have purchased.
You may also at any time request that we remove your user data from our store. Please keep in mind that by doing so, you will be unable to view or re-download your previous purchases and you will lose access to any past or future discounts associated with your previous user data.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.